We have been using Shipt to get our groceries. A few days ago we placed an order, and we didn’t pay attention and missed the Shipt text messages, so the shopper had to call Gary to ask a few questions. Gary apologized profusely for not being by the phone to get her texts, then gave the phone to me to authorize a bacon substitution, and then I apologized as well, then I asked for Vidalia onions, if she didn’t mind, apologized again, and hung up.
When I took a moment to read her first text it said, “Hello, this is your Shipt shopper and favorite next door neighbor.”
Months ago, when my neighbor recommended Shipt, she mentioned she delivered for them, but I had never seen her in action.
So that was odd. I felt I needed to go out and greet her at the door and entertain her to make up for my politeness and formality. Then her husband came out, and her three small children arrived and demanded to know why a mommy’s car was parked in the wrong driveway.
Luckily I had already tipped 20% online, or else that would have been even more awkward.